QUIETKAT TRAILER AXLE FOR RIDGERUNNER
QUIETKAT TRAILER AXLE FOR RIDGERUNNER
Every QuietKat product comes with a one-year limited warranty against manufacturing defects in materials or workmanship on its frame, battery, controller and motor assembly. This warranty applies only to the original registered owner of the QuietKat and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.
The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We will not replace any part deemed to be damaged by the user.
In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.
All claims to this warranty must be made through Relax and Ride Bikes and can be submitted to email@example.com. Proof of the original purchase may be required with any warranty request. Before making a claim, please contact our service department at firstname.lastname@example.org as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to Relax and Ride Bikes at 1 (800) 357-5157 or email@example.com
QuietKat will accept the return or cancellation of an order under the following conditions:
- Items that are purchased and cancelled before shipping are subject to a 15% processing fee.
- Items that are shipped may be returned within 30 days if there are fewer than 10 miles on the odometer. Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. A 1% fee is added for every mile over 10 miles. The original shipping charges are non-refundable.
- Under the “QuietKat Test Ride & Guarantee Program,” a customer pays an additional non-refundable fee ($150 for bikes and $225 for all-terrain trikes) to test-ride the vehicle for up to 30 days and for fewer than 10 miles. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. However, a 1% fee would be added for every mile over 10 miles of testing. QuietKat would arrange for and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded.
- QuietKat will not accept the returns of products after 30 days.
- In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
- Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund. Please email us at firstname.lastname@example.org for the return address.
- All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.
WHY BUY FROM US?
Relax and Ride Bikes was created to serve people who believe that biking is more than just an activity. Relax and Ride Bikes is a place where bikers who are passionate about biking can come to shop for the most exciting products we have to offer. We always strive to provide the best information, the best products, the best prices, the best customer service, and the best overall buying experience anywhere. This is why Relax and Ride Bikes is the #1 store for bike fanatics.
WE PUT OUR CUSTOMERS FIRST
We're a small team and truly care about your experience with us. Unlike the other "internet" companies out there that want just a simple transaction, we are here to help you every step of the way. After you place an order with us, you can expect an email from our President personally thanking you for your business.
WE LOVE THE GAME AS MUCH AS YOU DO
When you call us you get a real biker on the other line eager to help you out. Whether you are looking for a mountain bike, beach cruiser, or anything else, we truly invest ourselves in understanding our products. Most of the time, there is a good chance we have already tried them out ourselves!
WE ARE THE EXPERTS IN THE INDUSTRY
By working closely with a large number of the best brands, we are given a unique insight that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products. We hope you find our focus on providing great information and an unbiased opinion on all of our products refreshing.
More Reasons to Relax and Ride Bikes:
Price Match Guarantee
- Thanks to our strategic partnerships with our brands, we are able to offer the best prices you can find anywhere or we refund the difference.
- All orders shipped to the lower 48 U.S. states ship FREE.
- If you wish to ship to Alaska, Hawaii or Canada give us a call or shoot us an email and we can help with that as well.
No Sales Tax
- We charge ZERO sales tax on our orders. With some of our most popular products ranging past $1,000 or more, those few % can add up to some nice savings.
100% Safe & Secure Ordering
- Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected.
Norton Shopping Guarantee
- Includes $10,000 ID Theft Protection Coverage, $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee all FREE of charge when you order with us.
If you are looking to buy a large quantity of one item, we may be able to offer special pricing. Feel free to send an email to email@example.com for a quote.
We Are An Authorized Dealer
- Relax and Ride Bikes is an authorized dealer for all of the brands on our website. This means we are able to offer full manufacturer warranties on every order.
We Offer Financing
- We offer the flexibility to pay for orders over $299 over time. Simply choose "Slice It. Pay over time with Klarna." at checkout.
This is why Relax and Ride Bikes is the #1 Choice of Bike Fanatics!
Lowest Price Guarantee
We strive to offer the lowest prices online for our customers. If you find another online store that offers a lower price than ours within one month of your purchase, let us know and we will refund your original payment for the difference.
To request your partial refund, e-mail us a link to the same product you bought from us on our competitor's website within one month from the date of your order.
- The Price Match Guarantee includes the item price, it excludes any shipping cost & sales tax.
- Promotions which bring the price lower than the MAP (Minimum Advertised Price) Pricing as set forth by the manufacturer.
- The website cannot be an auction site
- The competitor must be an Authorized Retailer for the product.
To receive a price match refund, please e-mail us at firstname.lastname@example.org, and send us the following details:
- Your full name
- Your order #
- Your e-mail address
- Your phone #
- Name of the product you purchased
- Competitor's Price
- Web site address (URL) of the competitor's product offering
Lowest Price Guarantee Terms & Conditions
Competitor's product must be the identical model from an authorized U.S. dealer. Specifically, the product must have the same U.S. manufacturer's warranty, model number, contain the same components, and must be brand new (not refurbished). Competitor's product must be in stock. We reserve the right to verify another online company's product availability and price before issuing a price match or refund. We do not price-match on products listed on auction websites or member-only websites (such as sites that require a periodic membership fee). The Lowest Price Guarantee does not apply to obvious pricing errors or clearance or close-out items (since they are one-of-a-kind and priced according to their condition). The Lowest Price Guarantee applies to the cost of the item to purchase minus any charges to deliver the item, including shipping, processing, handling, taxes, and other applicable fees. The Lowest Price Guarantee applies to products offered online via e-commerce websites. It does not apply to private party sales or products sold at "brick-and-mortar" stores.
QUESTIONS & ANSWERS
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