FAQs

 

Which payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal
  • Google Pay
  • Financing through PayPal

 

What is your return policy?

Please see our We Accept Returns page for more information.



What is your cancellation policy?

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as described on the "We Accept Returns" page. Refunds will only be issued to the original credit card that you use when placing your order.

 

 

How can I make a change or cancel my order?

Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact april@relaxandridebikes.com 

 

Are all of your available products really in-stock?

From time to time, a product may run out of stock at our warehouse and the website wasn't updated or did not sync to their system when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.

The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bicycle, or cancel the order altogether.

Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at april@relaxandridebikes.com



How do I place an order?

First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Buy It Now” button. All of your products will be added to your cart.

You will find your cart at the "My Cart" button located on the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".

Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

 

Do you charge sales tax?

We also do not charge sales tax! With some of our products upwards of a thousand dollars and more, those few percentage points could add up to huge savings over our competitors. But, there will be some few exclusions - please see our No Sales Tax Policy here.



How will my order be fulfilled?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for shipment, we will process the charges and submit the order for shipment.

 

 

How long will it take for my order to ship?

This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is stock and we process the charges to your credit card it will ship within 5 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at april@relaxandridebikes.com

 

 

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

 

 

Can you ship to a P.O. Box or an APO Address?

At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses.  We apologize for the inconvenience.

 

 

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it immediately when signing for delivery.  If your item(s) do arrive damaged, please send photos to april@relaxandridebikes.com the day of delivery and we will help you process an insurance claim on your behalf.

 

 

How can I change My Account information?

You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.



Didn't find what you were looking for?

We would be glad to assist you!

You may write to us at  april@relaxandridebikes.com for any question that is not listed here or you may also fill in the form below.